FAQ

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*Please do NOT put extruded plastic back in the 3Doodler. It will clog the pen and make it unusable.

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Accessories

The DoodleStand is the perfect place to store your 3Doodler between creative sessions. More than just a stand, it also stores filaments so you can easily access them during your crafting experiences!

The Nozzle Set is made up of two main items:

  1. The Nozzle Set case, which includes a built-in nozzle removal tool located on the bottom.
  2. Six different nozzles, including a ribbon tip, square tip, triangle tip, a 0.5mm nozzle, a 1mm nozzle, and a 1.5mm nozzle.

Created specifically for more versatile 3Doodling, the Pedal connects to the 3Doodler to give you the freedom to Doodle from various angles.

The long cable coming from the Pedal connects to the control port on the 3Doodler, which is located next to the ON/OFF switch. If you have any questions about how to use the Pedal, please feel free to contact our friendly customer service team by emailing help@the3doodler.com.

Distribution

We’re in the process of setting up partnerships with various educational institutions throughout the world. Please drop us a line here and we’ll point you in the right direction!

Please send us a line here and we’ll either handle your inquiry directly, or put you in touch with the right distributor in your country.

If you are a distributor who has reached out to us, please do not be offended if we do not reply to you immediately. We are in the process of reviewing all requests as they come in, so we thank you for your patience. Please note that the more details you provide about your company in your initial email, the more that will help us in the approval process. Thank you!

General

Yes you can! You can do so almost immediately, as the filament cools and hardens very quickly after leaving the pen. As long as the paint can adhere to plastic, it can help to beautify your doodles. Spray paint can also be used. We recommend testing your mediums on a small doodle first to ensure you will get the desired effect!

You can view a comprehensive compatibility chart here.

We do not recommend drawing on skin with any of the 3Doodler devices.

The 3Doodler PRO and Create can cause burns if a user attempts to draw on skin.

The 3Doodler Start is designed to be kid-safe with no hot parts. That being said, we don’t recommend drawing directly on skin, as the nozzle of the pen is warm and may be uncomfortable for some. However, the 3Doodler Start Eco-Plastic is completely safe for skin contact, making it the perfect tool for creating wearable creations such as jewellery, masks, glasses, and even earrings! Please take care not to get the warm plastic in your hair as it will be very hard to remove.

PLA melts at a lower temperature than ABS, so we have designed the pen to have two temperature settings, to accommodate material in use at the time of 3Doodling. Please be sure to use the correct setting with the plastic you are using! If you have any questions about it, please feel free to email our friendly customer service team at help@the3doodler.com.

We have some amazingly creative users in Korea and Japan who have been searching for content in both languages.

To help out, here are some key translations that will assist you on your way!

In Korean 3D pen is 3d펜 and 3D printing pen is 3d 프린팅 펜.

In Japanese 3D pen is 3Dペン, while 3D printing pen is 3Dプリントペン.

Use

Please don't! We've found that leaving warm plastic in the pen accelerates the degradation of the plastic and can cause issues with the pen over time.

Practice makes perfect, even with 3Doodling! It takes time to master the 3Doodler. Don’t let this stop you! Think outside of the box and let your imagination take off. You'll be surprised by how quickly your Doodling skills evolve.

Practice makes perfect, even when 3Doodling! It takes time to master the 3Doodler. But don’t let this stop you. Think outside the box and let your imagination take off. You'll be surprised by how quickly your doodling skills evolve.

If you are having trouble, you may need to press the pen more firmly onto the paper.

Think of the 3Doodler like a pen. In order for the ink to hit the paper, the tip of the pen must touch the paper. We recommend pressing down onto the paper until you can see a little blob, and making sure the blob is anchored to the paper. Once you have an anchor point, you can freely lift off the page or move around.

Yes of course, but before inserting the used strand into the 3Doodler, please cut the tip of the strand so that it has a clean edge. This will help prevent jamming and other issues.

Your 3Doodler is a sturdy and awesome tool, but like any mechanical device it needs a break now and then. We suggest giving it 30 minutes of downtime after every 2 hours of continuous use.

The 3Doodler can be used as a plastic welding tool. If you have something made of ABS plastic (the most common form of plastic) you can repair it with the 3Doodler.

For example, two broken parts can be welded back together by “drawing” a plastic weld where the parts are broken. In addition to household repairs, we expect this to be especially handy for makers who are using traditional 3D printers.

So far, we've seen it used to repair vacuum cleaners, eyeglass frames, and 3D prints. Let us know what you've been able to fix!

The plastic is warm but touchable when it emerges from the tip of the 3Doodler. Please touch with caution, as the metal nozzle gets very hot and can cause burns.

The 3Doodler Create is NOT a toy for children. It is designed for ages 14+. It has a metal tip that can get as hot as 240 C / 464 F.

No. The 3Doodler Create only works with 3mm plastic.

Plastics cannot, and should not, be combined. As we have mentioned elsewhere, the 3Doodler Create should only be used with official 3Doodler ABS, PLA, and FLEXY filaments. Use of third party materials may result in damage to your pen or injury to you, and will void your warranty.

Maintenance

The 3Doodler does not require much in the way of maintenance. Please see our other FAQs in the event of feed issues or clogs. Likewise, you can feel free to contact our friendly customer service team by emailing help@the3doodler.com.

Plastic

ABS does have some shrinkage post extrusion, but it is a fraction of a fraction of a percent, so you won’t even notice it.

No, the 3Doodler can only be used with 3mm plastic strands. Likewise, the warranty only permits official 3Doodler ABS, PLA, and FLEXY for use with the 3Doodler Create.

Yes. This is caused by moisture escaping from the plastic strands, as sometimes moisture can get caught in the strands during fabrication. Don’t worry! It should not have an impact on your Doodles.

For the PRO and Create filaments, each strand is 10 inches in length and straight cut. For the 3Doodler Start filaments, each strand is 6 inches in length and straight cut.

We are not able to verify the quality or source of other materials used and the warranty that covers the 3Doodler is limited to official 3Doodler filaments.

 

The flexibility and brittleness of your creation is really up to you as the creator. You can make pieces thicker by going back and forth and joining the strands, or you can go very slowly to make a thick strand that will be less flexible. This allows you to make stronger doodles that are able to act as supporting structures.

Alternatively, you’ll create more brittle strands if you move the pen faster. The benefit of this is that thinner strands tend to be very flexible. If thinner, they are not easy to break, but they cannot support the weight of other objects.

So, in short, it’s up to you as a user to use technique and skill, which you’ll develop over time, to determine what you want from your 3Doodles.

We haven’t been too impressed with the results of conductive filament, but another way of doing this would be to use conductive paint with your regular 3Doodles.

As we have mentioned elsewhere, the 3Doodler Create should only be used with official 3Doodler ABS, PLA, and FLEXY filaments. Use of third party filaments may result in damage to your pen or injury to you, and will unfortunately void your warranty.

We have published a detailed comparison of ABS and PLA here. This comparison is relevant to both general use and 3Doodler-specific use. For those who are new to plastics and want maximum flexibility with their projects, we suggest starting with ABS and then experimenting with PLA.

Filament that has been extruded out of the nozzle of the 3Doodler cannot be reinserted into the pen.

ABS plastic can be recycled. It is classified under recycling number 7 and is often turned into plastic lumber and other custom-made products.

The most ardently eco-friendly 3Doodlers may want to opt for PLA as their plastic of choice, as it is plant based and compostable in industrial composters.

Yes. This is caused by moisture escaping from the plastic strands, as sometimes moisture can get caught in the strands during fabrication. Don’t worry! It should not have an impact on your Doodles.

We cannot recommend other plastics for use in the 3Doodler. The quality of the plastic can vary greatly, and the curve caused by most spools of plastic will cause damage to your device. The warranty is limited to official 3Doodler filaments.

The Pen

Yes! All the 3Doodler pens are ambidextrous pens. One of the inventors is a leftie!

The 3Doodler Create is wall-powered, and a country-appropriate power supply will come with your 3Doodler. The cable is 1.8 meters long, so it is enough to maneuver around with.

Be sure to check out our JetPack for Doodling on the go!

The 3Doodler Create takes 1 to 2 minutes to warm up. When you first turn the 3Doodler on, the indicator light will be red. Once the pen is ready to use the indicator light will turn blue for ABS and FLEXY, or green for PLA.

Yes, the fan on the 3Doodler Create does make some noise.

Yes, the 3Doodler is covered by a Limited Warranty in certain countries. Please see the terms of the Limited Warranty here.

 

 

Yes! Check out our 3Doodler Create Nozzle Set, which contains six different nozzles: a ribbon nozzle, a square nozzle, a triangle nozzle, a 0.5mm nozzle, a 1mm nozzle and 1.5mm nozzle.

Not at this time. However, please stay tuned to new 3Doodler products by signing up for our newsletter here: www.the3doodler.com/community

All 3Doodler plastics have been tested for heavy metals. Our filaments have undergone full toxicological risk assessments, passing each and every test. Some users do not notice any smell when Doodling. Others do not like the more "plastic-like" smell of ABS. Many of our users prefer the smell, or lack thereof, of PLA. No matter what materials you are using, and whether you are using a 3Doodler or a traditional 3D printer, we always recommend working in a well ventilated area.

Troubleshooting

Kindly note that the 3Doodler instructions explicitly say that you should carefully change the pen tip when it is plugged in, turned on, and fully heated up. Doing this may prevent the pen tip from breaking in the future. Unfortunately we don’t have a way to repair pens with broken tips, but if you are covered by our warranty we will happily replace your device. Please contact our friendly customer service team by emailing us at help@the3doodler.com and we will get that taken care of for you.

The end of the FLEXY strand can sometimes expand from the heat of the pen, making it more difficult to feed. Please try cutting the end of the strand at a 45 degree angle, and be sure to use the pen on slow mode. That should alleviate the difficulty and make it easier to feed. If you still have difficulties feeding FLEXY, please contact our friendly customer service team by emailing us at help@the3doodler.com.

Please note that PLA feeding issues are often corrected by adjusting the temperature manually with the included mini screwdriver, as per the instructions here. Please try turning down the heat by turning the temperature screw 90 degrees counter-clockwise, as that will often assist the PLA in feeding more smoothly. Typically PLA works best on the slow setting. If you continue to have PLA feeding issues please contact our friendly customer service team by emailing us at help@the3doodler.com.

Please try carefully feeding the threaded part of the nozzle onto the 3Doodler Create when it is turned on and heated up. Please use the nozzle removal tool in order to avoid burns. Even if the tip can’t be threaded on fully, the heat from the pen itself will soften the clogged filament inside of the nozzle. After a minute or so, the filament should be softened enough to screw the nozzle fully onto the pen. If you still need assistance, please contact our friendly customer service team at help@the3doodler.com and we will be more than happy to assist you.

Please try the following tip to unblock your 3Doodler Create. Please make sure your pen is turned on and fully heated up. Once it is, please carefully remove the nozzle with the mini wrench. After it has been removed, please put the pen in reverse through double clicking on either the FAST or SLOW button, and insert the cleaning rod in through the pen tip. This should push the strand out of the back of the pen.  If you still need assistance, please contact our customer service team at help@the3doodler.com and we will be more than happy to assist you.

Please try unplugging your 3Doodler and plugging it back in. Note that after several minutes of being turned on, the 3Doodler Create goes into “standby mode” and will stay red until the device is unplugged and plugged back in. If your light is still remaining red after this, please contact our customer service team by emailing help@the3doodler.com and we will be more than happy to assist you.

Please note that a small amount of oozing after the motor has stopped running is normal. If you believe that your pen is extruding more than the usual amount of filament after the pen has stopped feeding, please contact our friendly customer service team by emailing help@the3doodler.com and we will be more than happy to promptly assist you.

If your buttons aren’t functioning as intended, please contact our friendly customer service team by emailing help@the3doodler.com and we will be more than happy to assist you.

The 3Doodler Create DoodlePad works best with ABS filaments.  For PLA and FLEXY, you may need to mend your Doodles after removing them from the pad, as they stick a bit more.  PLA can be removed using “the bend method,” which entails bending the DoodlePad so that your Doodle pops off. FLEXY will be more challenging to remove from the DoodlePad.

Please note that Create DoodlePad is not designed for use with the 3Doodler Start. For more information, see the 3Doodler Start FAQ, or email our friendly customer service team at help@the3doodler.com.


If you are experiencing a flashing red light with your 3Doodler Create, please contact our friendly customer service team by emailing help@the3doodler.com and we will be more than happy to assist you.

If you see a teal light, please unplug the power source from the pen and then plug the power back in. In most cases, this should return the pen to normal. If it does not work, then please email us at help@the3doodler.com and we will be more than happy to assist you!

Please try using the fast setting when loading a new strand of plastic, and always give it some time. If need be, give the plastic a light but firm push to help the 3Doodler ‘grip’ it. If you still need assistance, please don't hesitate to contact our friendly customer service team by emailing help@the3doodler.com.

Sometimes, when you get to the end of one strand, extrusion slows noticeably. Try putting a new strand into the back of the 3Doodler. If it still extrudes very slowly, or not at all, try giving the new one a little nudge down. If you’re still having difficulty, please feel free to contact our friendly customer service team by emailing help@the3doodler.com.