Designed in the US

Distribution (3)

I’m a teacher and I want 3Doodlers in my classroom!

We’re in the process of setting up partnerships with various educational distributors throughout the world – drop us a line and we’ll point you in the right direction!

I want to distribute 3Doodler.

If you are a distributor who has reached out to us, please do not be offended if we do not reply to you immediately. We are in the process of reviewing all requests, and the more details you can provide about your company and capabilities the better.

I want to be a reseller.

Please send us an email at cs@the3Doodler.com and we’ll either handle your query directly or put you in touch with the right distributor in your country.

General (11)

Where can I buy the 3Doodler?

We have setup a pre-order e-store for the 3Doodler. It is at: http://www.the3doodler.com/preorder-3doodler/

The pens sold there will ship as soon as Kickstarter orders are fulfilled (which is expected to be February 2014), although we are trying to get them out sooner!

At the moment you can pre-order the $99 pen with 50 strands of plastic. Shipping costs $15 or less to countries worldwide.

How can I stay up to date with your news?

To stay in touch and for general news, sign up to our newsletter on our main page HERE; if you’re specifically interested in our blog pieces or community news, please sign up HERE or HERE

I’m an artist, I’d like to collaborate

We are really proud to have worked with our partner Etsy artists to showcase how 3Doodler can be used by artisans in ways not normally associated with 3D printing. There’s a lot of work involved for everyone in these collaborations but we’re always open to idea, so drop us a line at cs@the3Doodler.com and let us know what you have planned.

Can I buy a 3Doodler in my country? Will you ship to my country?

In almost all cases, yes, you can buy the 3Doodler via our pre-order store at http://www.the3doodler.com/preorder-3doodler/

When is the 3Doodler going to be available at retail?

Right now you can order the 3Doodler online via our site. We are aiming to hit retail in Q1 2014, and will keep you posted as to when 3Doodler makes it into stores. Please sign up for our newsletter to stay up to date.

The payment page has crashed and I can’t place an order. What do I do?

Please try again and if it still doesn’t work please contact us at cs@the3doodler.com with your order number so we can investigate.

What payment methods do you accept?

Paypal and all major credit cards.

Are we able to get one bag of ABS and one bag of PLA when we order?

Not right now. The logistics for this are challenging as we actually package each of our pens with one type of plastic. The good news is, you can order additional (i.e. the other type) of plastic in our online store and have it all shipped together!

Can we choose which plastic packs are sent through with the order?

With the purchase of a 3Doodler, you’ll receive 2 plastic packs, the “Essential” and “Meta” in either PLA or ABS (you choose).

You can always choose additional colors or mix packs by visiting our Plastics Store!

I backed a pen with “10 bags” of plastic and you only sent five.

We originally said we would send x10 packs of x10 strands (100 strands total). Since then we have reconfigured the packs and have sent out x5 packs with x25 strands each. So you now have a total of 125 strands, not 100!

What if I’m moving before the shipment date, can my 3Doodler be delivered to my new address?

Should you need to change your address before the article ships, please do so by logging in to your order details page and making the changes directly.

If you have anymore questions please do not hesitate to contact us.

Maintenance & Troubleshooting (9)

My 3Doodler seems to be blocked/jammed. How do I unjam it?

1. Turn the pen on and wait for the light to change from red to either Blue for ABS, or Green for PLA

2. Feed a new strand of plastic into the 3Doodler

3. Attempt to feed the plastic through on the “Fast” setting, and give the plastic a gentle push if it encounters a blockage.

4. If this does not work and you are still attempting to extrude plastic then your pen may be blocked. Please try removing the nozzle by unscrewing counter-clockwise wrench while the pen is warm (not hot) to see if there is a blockage in the tube or in the tip.

5. Blockages in the tube can be pulled out or pushed back and reversed through the pen using the two button reverse function.

6. If all that still doesn’t help, get in touch with our customer service and we’ll investigate further.

What kind of maintenance is required? And how can I clean my 3Doodler?

The 3Doodler does not require much in the way of maintenance. Please see our other FAQs in the event of slow/no extrusion or jams/blockages. Do not attempt to clean a hot 3Doodler – it won’t end well!

My pen arrived broken, What do I do?

Drop us a line and let us know what the exact issue is. We’re on hand to help and may be able to assess the problem remotely. If not we’ll ask that you return it so that we can assess it and either fix it or send you a new one.

My dog chewed on the power cord, how do I get it replaced?

We aren’t selling replacement power cords yet but you should be able to get one at your local electronics store. Take the one you have with you and ask for a 12V 2A replacement with the same DC connector.

Can I leave the plastic in the pen when I shut the pen down?

Please don’t! We’ve found that leaving warm plastic in the pen accelerates the degradation of the plastic and can cause issues with then pen over time.

The fast/slow speed button got jammed. What do I do?

Press down gently and push the button away from the jam point. This should solve any jams between the silicone buttons and the shell of the pen.

It says in the manual that when I load the plastic into the pen the pen will ‘grip’ the plastic, however, it seems like I really have to force it. Is this normal?

You should use the fast setting when loading a new strand, of plastic, and always give it some time. If there are still issues then give the plastic a light but firm push, but never force it.

The plastic is moving slowly

When you first load the plastic into the pen you need to make sure the plastic is as straight as possible (not bent). When the plastic first comes out the extrusion is a little thin, and once the plastic warms it does come out slightly thicker.

To change the thickness of the plastic that gets extruded, move your hand more slowly, or draw over your existing lines to thicken them. If this remains an issue then it’s possible you have a jam or blockage.

The pen sometimes makes a slight crackling sound. Is this normal?

Yes. This is moisture escaping that has been trapped inside the plastic since the plastic filament was first created. This is not something to be overly concerned by!

Plastic (10)

Can I use 1.75mm plastic?

There are a host of reasons why we used 3mm for the first edition 3Doodler, not least the ability to have more plastic in the pen without the strand out the back being too long.

We will keep the idea of a 1.75mm model under consideration. But for the time being 3mm continues to make the most sense for us and the majority of our users.

Can I re-use or recycle 3Doodler plastic?

Used 3Doodler plastic cannot be reinserted into the pen.

ABS plastic can be recycled outside of the 3Doodler. It is classed under recycling number 7, meaning it can be recycled, and is often turned into plastic lumber and other custom-made products.

The most ardently eco-friendly 3Doodlers may want to opt for PLA, which is biodegradable (and made from corn!), as their plastic of choice.

How does the pen work both PLA and ABS? They melt at different temperatures!

PLA melts at a lower temperature than ABS, so we have designed the pen to have two temperature settings which users can switch between depending on the material in use at the time of 3Doodling. Please be sure to use the correct setting with the plastic you are using!

Which plastic should I choose? ABS or PLA?

We have published a detailed comparison of ABS and PLA (both in general use and 3Doodler-specific use) here. For those who are new to plastics and want maximum flexibility with their 3Doodler we suggest starting with ABS and then experimenting with PLA later on.

Can the 3Doodler use conductive ABS plastic?

We haven’t had time to test conductive plastic yet, but another way of doing this would be to use conductive paint with your regular 3Doodles.

As we have mentioned elsewhere, 3Doodler should only be used with ABS or PLA plastic filament approved by us. Use of other materials not approved by us may result in damage to your pen or injury to you, and will unfortunately void your warranty.

How strong is the plastic once 3Doodled?

The flexibility and brittleness of your creation is really up to you as the creator. You can make pieces thicker by going back and forth and joining the strands, or you go very slow to make a thick strand that will be less flexible. This allows you to make stronger doodles that are able to act as supporting structures.

In the converse, you’ll create more brittle strands if you move the pen faster. The benefit of this is that thinner strands tend to be very flexible. If thinner, they are not easy to break, but they cannot support other objects.

So, in short, it’s up to you as a user to use technique and skill (which you’ll develop over time) to determine what you want from your 3Doodles.

Is the plastic hot when it comes out of the pen?

The plastic is warm but touchable when it emerges from the tip of the 3Doodler.

Does ABS shrink?

ABS does have some shrinkage post extrusion, but it is a fraction of a fraction of a percent, so this should not be a concern for 3Doodler users.

Can I use other plastics instead of ABS or PLA?

We haven’t tested the 3Doodler for this, so we cannot recommend it. We’ll be testing other materials aside from ABS and PLA in due course, but strongly suggest sticking with those two for now. As an aside the warranty over the pen will also be limited to 3Doodler approved ABS and PLA strands.

How long a piece of plastic can I put in the back of the 3Doodler? Can I hook a spool of plastic up to the 3Doodler?

3Doodler plastic is 10 inches in length and straight cut. We are not able to verify the quality or source of other materials used and the warranty that covers the 3Doodler is limited to 3Doodler approved ABS and PLA strands.

The Pen (9)

I was wondering, is this pen also for lefties?

Yes! It’s an ambidextrous pen! And one of the inventors is a leftie. You can see Max 3Doodling with his left hand in our videos.

Is there a way to mount my 3Doodler to a CNC arm or a Lego Mindstorm?

A mounting bracket is built into the back of the pen, and requires two 3mm screws. It allows any hardcore maker to connect their 3Doodler to a CNC arm, a Lego Mindstorm or anything else your imagination can come up with – effectively adding to the 3Doodler’s 3D printing capabilities. In addition, there is a three-pin control port that controls the speed buttons without actually touching the 3Doodler.

How can one charge the 3Doodler?

The 3Doodler is wall powered and a country-appropriate power supply comes with the 3Doodler. The cable is long enough to manoeuvre around.

Will I be able to use the 3Doodler outside of the USA?

3Doodler will ship with the plug pack and pins suited for your country, and the pen will work just fine on 110v or 240v. Although if you are travelling with your 3Doodler you will need an international adaptor.

Is there a warranty?

Yes, the 3Doodler is covered by a Limited Warranty in certain countries. Please see the terms of the Limited Warranty here.

Are different size tips/nozzles available?

We do plan on introducing different heads for different thicknesses (kinda like having different paintbrushes). The testing process for new tips is not trivial, and we want to get this right before we ship any. On current estimates we hope to have tips available for you in 2014.

Does the 3Doodler have variable speeds?

Funny you should ask! The 3Doodler has two speeds, fast and slow. These determine the flow of the plastic and allow you to doodle large items and fill a large area at pace, or doodle intricate and delicate details (as well as drawing in the air). You can switch between the two speeds by pressing down on the upper or lower doodle buttons on the body of the pen.

View our tutorial video here.

Can the 3Doodler print toffee, chocolate, sugar, etc?

Oh boy, if only it did! We love the creativity, although the work involved to do this is not insubstantial, and significant changes would be needed to the workings of the 3Doodler. Will it happen down the line? We’re keeping it in mind, so watch this space and we’ll be sure to let you know if/when it happens.

Does the 3Doodler make much noise?

Yes, the fan on the 3Doodler makes some noise.

Use (13)

You mentioned using the 3Doodler for personalizing items. What do you mean?

Anything that you can 3Doodle on can be personalized! Plastic from the pens adheres particularly well to other plastic objects, so it works great for putting your own spin on most plastic objects like iPhone cases, desks, lap-tops, monitors, pens, etc… You can write on them or doodle 3D shapes on them and voila, you have modified an ordinary object to be your very own! Add bling to your stuff like never before.

Can I paint over doodles with acrylic or some other media?

Yes you can. And you can do so almost immediately as the “ink” cools very soon after leaving the pen. As long as it can adhere to plastic, it can help beautify your doodles.

How can the 3Doodler be used for repairs?

The 3Doodler can be used as a plastic welding tool as well as for more artistic purposes. If you have something made of ABS plastic (the most common form of plastic) you can repair it with the 3Doodler. For example two broken parts can be welded back together by “drawing” a plastic weld where the parts are broken. In addition to household repairs, we expect this to be especially handy for makers who are using traditional 3D printers.

Can I put two pieces of 1.75mm plastic together into the 3Doodler side by side?

Nope. The 3Doodler only works with 3mm plastic. Plastics cannot (and should not) be combined. As we have mentioned elsewhere, 3Doodler should only be used with ABS or PLA plastic filament approved by us. Use of other materials not approved by us may result in damage to your pen or injury to you, and will unfortunately void your warranty.

Can I 3Doodle on skin?

No. Absolutely not! You’ll burn yourself!

How do I load the 3Doodler? Is there a stop button? And how do I change colors?

Plastic is loaded into the back of the 3Doodler. You can stop the flow of plastic by letting go of the main button (the same one you pressed to start the flow). If you press both main buttons at the same time the plastic will reverse up the 3Doodler, allowing you to remove it by hand. Now add a new color and repeat!

Check out THIS video for a step by step guide.

How long can the 3Doodler be used continuously?

Your 3Doodler is a sturdy and awesome tool, but like any mechanical device it needs a break now and then. We suggest giving it some downtime after two hours of continuous use (just 30mins or so).

 

How long does the 3Doodler take to warm up?

The 3Doodler takes 1 to 1.5 minutes to warm up. When you first turn the 3Doodler on, the indicator light will be red. Once the pen is ready to use the indicator light will turn blue for ABS or green for PLA.

Is 3Doodler safe for children?

The 3Doodler is NOT a toy for children (it’s recommended for ages 14+). It has a metal tip that can get as hot as 270C. There is no reason for any user to touch the tip while it’s hot, but safety comes first.

We’ll say it again… 3Doodler is safe for anyone of the age of twelve or over, but please follow all good use instructions and videos, do not touch the tip of the pen, and if you’re a young creator then parental supervision is always encouraged.

I used a strand of plastic then decided to change colors. Can I reuse the original strand of unused plastic?

Yes you may, but please cut the tip of the strand so that it has a clean edge. This will stop jamming and other issues.

How do I get plastic to stick to paper?

If you are having trouble you likely just need to press the pen more firmly (but gently) into the paper.

Why don’t my Doodles look like those in the video?

Practice makes perfect, even when 3Doodling! It takes time to master the 3Doodler. But don’t let this stop you. Think outside the box and let your imagination take off.

How do you know when you need to load more plastic into the pen?

The pen will generally stop extruding plastic or you may notice a marked slowdown in the extrusion speed.

 




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